Parlez

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Privacy & Cookie Policy

Last Updated: July 15, 2025

Parlez provides French conversation practice using artificial intelligence (AI) and informational tips about the moving and living in France. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our Website. We are committed to complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) for EU/UK users, the Personal Information Protection and Electronic Documents Act (PIPEDA) for Canadian users, and the California Consumer Privacy Act (CCPA) for California residents.

1. Data We Collect

We collect the following types of personal data:

  1. Information You Provide:
    • Account Information: Name, email address, and payment details when you register or make a purchase.
    • Conversation Data: Text or voice inputs you provide during French conversation practice, processed by our AI.
    • Contact Information: Details provided when you contact us for support or inquiries.
  2. Automatically Collected Data:
    • Usage Data: Pages visited, time spent on the Website, and interactions with AI features, collected via Google Analytics.
    • Device and Location Data: IP address (used to validate your location for VAT purposes), browser type, and device information.
    • Cookies and Similar Technologies: See our Cookie Policy for details on cookies used for analytics and functionality.
  3. Payment Data:
    • Payment information (e.g., credit card details) is processed by Stripe, our third-party payment processor. We do not store full payment details.

2. How We Use Your Data

We use your personal data for the following purposes:

  • Service Delivery: To provide French conversation practice via AI and access to blog content.
  • Payments: To process transactions through Stripe and calculate applicable VAT based on your IP address.
  • Analytics: To analyze Website usage and improve our services using Google Analytics.
  • Legal Compliance: To comply with legal obligations, such as tax reporting or responding to valid law enforcement requests.
  • Communication: To respond to your inquiries and send service-related updates.
  • AI Improvement: To train and improve our AI models for conversation practice, using anonymized or aggregated data where possible.

We do not sell your personal data. We may share data if legally required (e.g. court order, tax audit).

3. Legal Bases for Processing (EU/UK Users)

Under GDPR and UK GDPR, we process your data based on:

  • Consent: For cookies and non-essential data processing (e.g., Google Analytics).
  • Contract: To provide services you’ve requested (e.g., conversation practice, payments).
  • Legal Obligation: For tax compliance and law enforcement requests.
  • Legitimate Interests: For improving our services and ensuring Website functionality, where your rights do not override these interests.

4. Data Sharing

We share your personal data only in the following cases:

  • Service Providers:
    • Stripe: Processes payment data. See Stripe’s Privacy Policy at https://stripe.com/privacy.
    • Google Analytics: Collects usage data for analytics. See Google’s Privacy Policy at https://policies.google.com/privacy.
  • Legal Compliance: We may share data with authorities to comply with legal obligations, such as tax or law enforcement requests.
  • Business Transfers: In the event of a merger or sale, your data may be transferred to a successor entity.

5. Your Data Rights

Depending on your location, you have the following rights:

  • Access: Request a copy of your personal data.
  • Correction: Request correction of inaccurate data.
  • Deletion: Request deletion of your data, subject to legal obligations.
  • Objection/Restriction: Object to or restrict certain data processing.
  • Data Portability: Request your data in a machine-readable format.
  • Opt-Out of Sale/Sharing (CCPA): We do not sell or share your data for monetary purposes, but you can opt out of data sharing for analytics or advertising by adjusting cookie settings.
  • Withdraw Consent: Revoke consent for cookies or non-essential processing at any time.

To exercise these rights, contact our Data Compliance Officer at support@parlez.app.

6. Data Security

We implement appropriate security measures, including:

  • Encryption of data in transit (TLS/SSL) and at rest.
  • Access controls to limit data access to authorized personnel.
  • Regular security audits to protect against unauthorized access.

7. International Data Transfers

For EU/UK/Canadian users, data may be transferred to US, which may not have equivalent data protection laws. We use Standard Contractual Clauses (SCCs) and other safeguards to ensure compliance with GDPR, UK GDPR, and PIPEDA. Stripe and Google Analytics comply with the EU-U.S. Data Privacy Framework (DPF).

8. Data Retention

  • Account and payment data are retained for as long as your account is active or as required for legal/tax purposes (e.g., 7 years for tax records).
  • Conversation data is retained for 1- year to improve AI models, then anonymized or deleted.
  • Analytics data is retained as per Google Analytics’ retention settings 2 years.

9. Cookies and Tracking

We use cookies and similar technologies for:

  • Functionality: To enable Website features and validate your location for VAT.
  • Analytics: To track usage via Google Analytics. See our Cookie Policy for details and how to manage cookie preferences.

10. Embedded Cookie Detail

Cookie Table

Cookie TypePurposeDurationManage?
EssentialSession (login, auth)End of sessionCannot be disabled for basic use
AnalyticsGoogle Analytics usage trackingUp to 2 yearsDisable via cookie banner/browser
VAT & LocationGeo‑IP detection for tax displaySession or 30 daysDisable; VAT may display incorrectly

You may customize or remove cookies via site banner or browser settings; disabling analytic/location cookies does not break core functionality, but may alter experience or tax display.

11. Third-Party Links

The Website may contain links to third-party sites (e.g., Stripe, French government websites). We are not responsible for their privacy practices.

12. Children’s Privacy

The Website is not intended for users under 18. We do not knowingly collect data from children.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you via email or a Website notice. Continued use of the Website constitutes acceptance of the updated policy.

14. Contact Us

For questions or to exercise your data rights, contact:

  • Email: support@parlez.app

For EU/UK users, you may also contact your local data protection authority (e.g., ICO in the UK: www.ico.org.uk). For Canadian users, contact the Office of the Privacy Commissioner of Canada (www.priv.gc.ca).